Benjamin respects your privacy. This policy explains how we collect, use and disclose your personal data, and the rights you have.
1. Data Controller
Benjamin Insurance & Consulting ("Benjamin", "we") is the data controller under Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA") for personal data collected through benjamin.co.th, our LINE channel, and our insurance brokerage services.
- Benjamin Insurance & Consulting
- 97 Ekkachai Road, Khlong Bang Bon, Bangbon, Bangkok, 10150 Thailand
- Email: contact@benjamin.co.th
- Phone: 02-893-5561
2. Personal Data We Collect
- Contact data: name, phone number, email, preferred contact time
- Insurance needs: client type (individual/business), coverage of interest, details of assets, vehicles or business
- Claims data: description of your issue, policy information and any documents you attach (PDF or images)
- Sensitive data: for some matters, such as health or accident claims, you may share health information. We only collect and use it with your explicit consent.
- Website usage data: truncated IP address, device and browser type, pages viewed and cookie data, as described in our Cookie Policy
3. Purposes and Legal Bases
- Answering enquiries, preparing quotes and claims consultations — steps at your request before entering a contract (s.24(3)), and your explicit consent for sensitive data (s.26)
- Arranging and managing policies; coordinating claims with insurers — performance of a contract (s.24(3))
- Legal compliance, e.g. insurance law, OIC regulations, tax and anti-money-laundering law (s.24(6))
- Website analytics and ad measurement — your consent via cookie settings (s.19)
- Security and abuse prevention — legitimate interests (s.24(5))
4. Disclosure of Personal Data
We disclose data only as necessary to:
- Partner insurers and life insurers, to obtain quotes, issue policies and process claims
- Service providers processing data on our behalf, such as website hosting (Cloudflare), internal messaging and automation (Slack, n8n), analytics (Google) and LINE
- Government authorities, such as the Office of Insurance Commission (OIC), where required by law
We do not sell your personal data.
5. International Transfers
Some of our service providers (e.g. Google, Cloudflare and Slack) may store data on servers outside Thailand. We ensure adequate safeguards in line with sections 28 and 29 of the PDPA, such as standard data protection clauses.
6. Retention
- Enquiries and quote requests that do not become clients: up to 2 years from last contact
- Client and policy data: for the duration of the relationship and up to 10 years afterwards, or as required by law
- Cookie data: as set out in our Cookie Policy
7. Your Rights
Under the PDPA you have the right to:
- Withdraw consent at any time (without affecting prior processing)
- Access and obtain a copy of your data
- Data portability
- Object to processing
- Erasure or destruction of your data
- Restriction of processing
- Rectification of inaccurate or outdated data
- Lodge a complaint with the Personal Data Protection Committee (pdpc.or.th)
To exercise your rights, contact us at contact@benjamin.co.th. We will respond within 30 days. You can change your cookie choices at any time via the "Cookie settings" link in the site footer.
8. Security
We use appropriate technical and organisational measures, such as encrypted transmission (HTTPS) and restricting access to staff who need it.
9. Changes to this Policy
We may update this policy from time to time. The latest update date is shown at the top of this page.
10. Contact Us
- Benjamin Insurance & Consulting
- 97 Ekkachai Road, Khlong Bang Bon, Bangbon, Bangkok, 10150 Thailand
- Email: contact@benjamin.co.th
- Phone: 02-893-5561