Resolving a 6-Year Outstanding Claim with a 7M THB Settlement through Deep Legal & Policy Analysis

Two heavy-duty trucks from a logistics firm were involved in a major accident in 2012. The repair process stalled for over 5 years due to parts supply issues and communication gaps. The claims were eventually closed in the insurer's system, and the client was on the verge of losing their standard rights to compensation.

The standard statute of limitations had long since passed. Certain parts faced import restrictions, and initial settlement offers did not fully reflect the actual damages, particularly concerning "Loss of Use" for the five-year downtime.

We conducted a thorough analysis of relevant technical conditions and legal provisions, specifically regarding "Settlement Timelines" and "OIC Regulations." We utilized these insights in structured negotiations to highlight correct regulatory compliance, ensuring a fair and appropriate resolution for all parties involved.

We reached a highly favorable agreement where the insurer approved a full Sum Insured payout (retaining the scrap for internal processing) plus an additional 2.4 million THB in Loss of Use compensation. The final 7 million THB settlement provided a fair conclusion that covered the accumulated damages.

"Complex policies require expert consultancy." When facing intricate issues, having a consultant who deeply understands regulations and legal frameworks ensures that stalled claims result in correct legal outcomes and generate real value for the business.

"Don't just buy a policy, hire a protector."